We are happy to refund or exchange any purchases within 14 (fourteen) days from delivery date. All returns must be sent via courier or registered mail with the original shipping invoice included. Only unused products in their original packaging and condition will be refunded. Returns charges are to be paid by the customer.

If you wish to return/exchange an item please contact [email protected] within 14 days of your purchase.

Please send returns to:

Tuwi Limited

64 Staunton Road

Kingston Upon Thames



Please ensure that all goods are clearly marked as Returns. For returns from outside the UK and EU please mark your shipment as ‘British Returned Goods’ on any customs or postal forms.
Please get a receipt of payment with a reference/tracking number from the courier in case there are any issues with the package so we can track it.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.
*Please note we are not liable for any customs duties and taxes that may be charged for items returned to the UK.
*Refunds can take up to 7 working days to be processed.